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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

Topic	Details
Topic 1	Conducting an ISO 9001 audit: It evaluates your skills to conduct a QMS audit.
Topic 2	Fundamental principles and concepts of a quality management system: The main objective of this domain is to evaluate your skills of explaining and applying ISO 9001 principles and concepts.
Topic 3	Closing an ISO 9001 audit: The topic focuses on concluding a QMS audit and conducting audit follow-up activities.
Topic 4	Fundamental audit concepts and principles: Questions about interpreting and applying the main concepts and principles related to a QMS audit appear in this topic.

PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q124-Q129):

NEW QUESTION # 124
Scenario 3:
Fin-Pro is a financial institution in Austria offering commercial banking, wealth management, and investment services. The company faced a significant loss of customers due to failing to improve service quality as they expanded.
To regain customer confidence, top management implemented a QMS based on ISO 9001. After a year, they contacted ACB, a local certification body, to pursue ISO 9001 certification.
The audit team was led by Emilia, an experienced lead auditor, and included three auditors. After an agreement was reached, ACB sent the audit objectives to the audit team.
The audit team began by gathering information about Fin-Pro's understanding of ISO 9001 requirements.
While reviewing documented information, they noticed missing records of training and awareness sessions. They conducted employee interviews to verify attendance.
The team also reviewed the organizational chart and job descriptions to confirm employee competence.
They observed the company's working environment (social, psychological, and physical conditions).
The audit team analyzed the evidence and prepared an audit report with findings and conclusions.
Which statement below represents the level of responsibility demonstrated by the audit team in scenario 3?

A. Gross negligence, the audit team has demonstrated a total lack of diligence.
B. Ordinary negligence, the audit team has demonstrated lack of diligence.
C. No negligence, the audit team has demonstrated diligence during the audit and followed the best practices.
D. Willful misconduct, the audit team intentionally disregarded audit procedures.

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
ISO 19011:2018 requires auditors to conduct audits professionally and diligently.
Clause References:
* ISO 19011:2018, Clause 4.4 - Professional Care: Auditors must exercise due diligence in conducting audits.
* ISO 9001:2015, Clause 9.2 - Internal Audit: Requires objective and systematic audits to evaluate QMS effectiveness.
Why is the Correct Answer A?
* The audit team followed best practices by gathering verifiable audit evidence through interviews, document reviews, and observations.
* They ensured fair presentation of findings in the final audit report.
* They complied with ISO 9001 and ISO 19011 guidelines for audit procedures.
Why are the Other Options Incorrect?
* B (Ordinary negligence) # No evidence of negligence; the team followed structured audit processes.
* C (Gross negligence) # No indication that the auditors ignored important responsibilities.
* D (Willful misconduct) # The auditors acted professionally and did not intentionally disregard rules.

NEW QUESTION # 125
What does the application of the process approach in a QMS enable?

A. The achievement of effective process performance
B. The consideration of processes in terms of financial value
C. The reduction of resource consumption
D. The improvement of processes based on the needs and expectations of interested parties

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:ISO 9001:2015 promotes the process approach, which allows organizations to structure their activities into interrelated processes. This approach helps ensure that processes effectively achieve intended results.
Clause 0.3.1 (Process Approach) states that "The application of the process approach in a quality management system enables understanding and consistency in meeting requirements, considering processes in terms of added value, and achieving effective process performance." This aligns directly with option C, making it the correct answer. The other options are either partially correct or do not fully capture the purpose of the process approach:
* Option A (Improvement based on interested parties) is a benefit but does not define the main goal.
* Option B (Financial value) is not the primary focus of the process approach.
* Option D (Reduction of resource consumption) may be an indirect benefit but is not a core objective.

NEW QUESTION # 126
Scenario 5: Mechanical-Electro (ME) Audit Stages
Mechanical-Electro, better known as ME, is an American company that provides mechanical and electrical services in China. Their services range from air-conditioning systems, ventilation systems, plumbing, to installation of electrical equipment in automobile plants, electronic manufacturing facilities, and food processing plants.
Due to the fierce competition from local Chinese companies and failing to meet customer requirements, ME's revenue dropped significantly. In addition, customers' trust and confidence in the company decreased, and the reputation of the company was damaged.
In light of these developments, the top management of ME decided to implement a quality management system (QMS) based on ISO 9001. After having an effective QMS in place for over a year, they applied for a certification audit.
A team of four auditors was appointed for the audit, including Li Na as the audit team leader. Initially, the audit team conducted a general review of ME's documents, including the quality policy, operational procedures, inventory lists, QMS scope, process documentation, training records, and previous audit reports.
Li Na stated that this would allow the team to maintain a systematic and structured approach to gathering documents for all audit stages. While reviewing the documented information, the team observed some minor issues but did not identify any major nonconformities. Therefore, Li Na claimed that it was not necessary to prepare a report or conduct a meeting with ME's representatives at that stage of the audit. She stated that all areas of concern would be discussed in the next phase of the audit.
Following the on-site activities and the opening meeting with ME's top management, the audit team structured an audit test plan to verify whether ME's QMS conformed to Clause 8.2.1 (Customer Communication) of ISO 9001.
To do so, they gathered information through group interviews and sampling. Li Na conducted interviews with departmental managers in the first group and then with top management. In addition, she chose a sampling method that sufficiently represented customer complaints from both areas of ME' s operations.
The team members were responsible for the sampling procedure. They selected a sample size of 4 out of
45 customer complaints received weekly for electrical services and 2 out of 10 complaints for mechanical services.
Afterward, the audit team evaluated the evidence against the audit criteria and generated the audit findings.
Li Na chose a sampling method that sufficiently represents customer complaints from both areas of ME' s operations. Which sampling method fits that description?

A. Block selection sampling
B. Stratified sampling
C. Systematic sampling

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:Stratified sampling is the best method when the population consists of different groups or categories. In this case:
* ME has two areas of operations (electrical and mechanical services).
* Complaints were collected separately for each area.
By choosing representative samples from each category (electrical & mechanical complaints), Li Na ensured a balanced approach.
* Systematic sampling selects samples at fixed intervals, which does not ensure proportional representation of both groups.
* Block selection sampling is used when focusing on a specific time period or section, which does not apply here.
Thus, stratified sampling (B) is the correct answer.

NEW QUESTION # 127
Match the process descriptions below to the process names:

Answer:

Explanation:

Explanation:
A white background with black text Description automatically generated

NEW QUESTION # 128
One of the conflict resolution techniques is toning down. How is the conflict managed in that case?

A. The points of agreement are emphasized and the points of disagreement are put into perspective.
B. The audit team leader uses their authority to solve the conflict.
C. Following negotiations, each party makes concessions in order to reach a common agreement.

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:Toning down (or de-escalation) is a conflict resolution technique where:
* Common agreements are emphasized to reduce tension.
* Disagreements are addressed with a rational and constructive approach.
Option A describes compromise, and Option B describes authoritative resolution, which are different conflict resolution techniques.

NEW QUESTION # 129
......

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2025 ISO-9001-Lead-Auditor Trusted Exam Resource - PECB QMS ISO 9001:2015 Lead Auditor Exam - Trustable New ISO-9001-Lead-Auditor Test Voucher

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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q124-Q129):